Varför kunderna älskar Zappos:
“Zappos is known for service…and for letting their service agents “be themselves”. I put this to the test tonight and threw a curveball or two at the guy helping me in a Live Chat. I used the name “Timmy” as my alias and asked a totally random question about a random product. See actual chat log below. Zappos rocks! I could not even make this stuff up, I swear.” (Källa: Todd´s blog)
Läs konversationen HÄR (eller klicka på bilden nedan).
